Powerful Better Together
Customer Relationship Management
Customer Relationship Management software enables the Marketing team to better manage leads, the Sales team to win more opportunities, the Service team to provide optimized support, and business owners to focus more on what matters the most i.e. sustained business relationships and stable growth. With such a crucial transformative role, the CRM industry became crowded with numerous players for obvious reasons. However, Salesforce not only emerged as an unparalleled leader among them but also kept growing its market share persistently year after year. Click here to know more about its USPs (Unique Selling Propositions) that enable it to out beat its peers, and why you should have it too.
Organizations implement Salesforce CRM with a vision to transform their business processes and accelerate their growth figures. However, the vision never fully translates into reality because of a series of common implementation pitfalls.With our years of expertise in Salesforce Implementation, we thoroughly deliberated and enlisted such pitfalls along with best practices to avoid them at each stage of pre-launch, launch, and post-launch. Click here for more insights.
While Salesforce Configuration ensures that off-the-shelf Salesforce tools are effectively utilized to fulfill generic business requirements, Salesforce Customization unleashes a plethora of possibilities to customize CRM functionalities, its UI (User Interface), UX (User Experience), and eventually CX (Customer Experience) as per the business needs. The Salesforce customizations can range from adding industry-specific features and automating manual/customized business processes to accurately predicting sales, and even generating customer behavioral analytics. This whitepaper delves deeper into Salesforce Customization workflow, scope, possibilities, and the eventual benefits from it. Read more to know more.